Our family owned company has been working with Princeton
since 1995. We started our
relationship with PPM on a 144 Unit
Complex in Beaverton, our first apartment building and first experience with
3rd party fee management on multi‐family.
Now, some 25 years later, we have 1007 multi‐family units under Princeton management, even entrusting
them with a 500 unit mini storage.
Princeton manages communities for
us in Salem, Keizer, Beaverton, Aloha, Tigard, Milwaukie, and even a 48 unit
community in Redmond, OR, nearly $170M
in assets. The relationship has lasted
this long because of the trust we have in Princeton to manage our communities like they would if they owned
them. Our first priority has always been
to create a wonderful place for people
to live and call home, and Princeton staff is both professional, and also
very caring in their work with all of
our residents. Not only does Princeton
take care of residents, they’ve also
proven to be very proactive in identifying and remediating any repair and
maintenance on our properties, including
large capital items such as roofs, siding, windows, etc. Part of keeping a community nice for residents is maintaining
both the grounds and the buildings, and this has been a priority and strength of Princeton. I can honestly say I’ve never had a negative
experience with any Princeton employee, rather it’s been one positive interaction after another. I regularly make requests for financial
information, budgets, rent rolls, etc.,
and Princeton is always quick to get us what we need. Not only that, but they are extremely effective at dealing with loan servicers,
getting them what they need to service the loan. We recently
did multiple “Green” loans through Fannie Mae, and Princeton had a very
heavy lift in terms of compliance with
the loan terms. Not only did they
succeed at meeting the cumbersome requirements,
they did it in a way that both satisfied the lender and nearly removed
any/all work I had to do on my end,
which was incredibly helpful. Lastly,
I would point to the superior communication Princeton has with our community
members, loan servicers, and
lenders. This has always been the case,
and shows up in many ways, but through COVID it
has become even more apparent that Princeton is proactive and never
reactive in their communication. It has
become ever more difficult to comply with all of the landlord tenant laws in
Oregon, and this pandemic has compounded
this enormously. The fact that Princeton
continues to operate with such
professionalism in working through this period has been nothing short of
remarkable. Their communication with both residents and
ownership has been thoughtful, considerate, timely, and without fail appropriate to the
situation. This level of communication
is so very important in every phase of
management, and Princeton excels in every facet. From the ownership, to the senior property
managers, to support staff, to onsite staff, Princeton has provided us with 25 plus years of
trouble‐free management. They’ve created
wonderful communities, maximized cash
flow, and avoided the many potential pitfalls along the way. We feel like the success of our communities is very much a product of
Princeton’s management. I still remember
when we toyed with the idea of opening
up our own management company to self‐manage.
When I look back, our choice to
stay with Princeton may have been the best management/investment decision we’ve
ever made.